DRIVER VERIFICATION SERVICES takes its obligations, as set out in the UK General Data Protection Regulations (GDPR) very seriously. It sets out the principles and requirements that should be followed when processing personal data.

Data Controller

For the purposes of the contract between you, the client, and us, DRIVER VERIFICATION SERVICES LTD. DRIVER VERIFICATION SERVICES LTD is the data controller.

You the client are the data controller in respect of your contract with the drivers for whom you use our services.

When processing driver's personal data, DRIVER VERIFICATION SERVICES LTD is the data processor.

Contacting DRIVER VERIFICATION SERVICES LTD about your data privacy, whether you are a client or a supplier of DRIVER VERIFICATION SERVICES LTD, should be via your usual contact with us in the first instance.

If you are not satisfied with the response you receive, you can write to us at Our registered offices:

• Driver Verification Services
• Suite 55
• Pure Offices
• One Port Way
• Port Solent
• Hampshire
• England
• PO6 4TY

If you wish to escalate something which you do not believe has been handled appropriately, you can contact the data protection officer at the above address.

You do have the right to lodge a complaint if in the unlikelihood you are still not satisfied, to the Information Commissioners Office (ICO) the UK data regulator. Please visit the ICO's website for more details.

Supply of Data

As a client, supplier or business contact, we use a secure online portal (CRM System) to collect data relevant to us providing services to you which will include:

1. The drivers name
2. The drivers licence number
3. The drivers contact details for the purpose of additional checks such Facial ID Verification
4. Further information about the driver for the purpose of additional checks, such as address details for adverse credit checks.

In addition, our online portal may collect data from emails sent by you such as the senders and/or organisers name if it is a meeting and could include names and contact details of 3rd parties included in the correspondence.

Data relating to our clients, suppliers and business contacts may be visible to our own employees to learn more about you our client or supplier and could be used for the following purposes, for example:

1. Administration and management of your account.
2. Performing analysis and intelligence gathering about what services are being used more commonly, for example buying patterns and response times.
3. Providing information about our products and services.

We do not sell or release your data contained on our portal to 3rd parties for the purposes of allowing them to market to you without your consent.

Purposes and Legitimate, Lawful Basis of Processing Data

Under the current legislation, the purposes of processing personal data must only be carried out if we have a proper reason to do so. This includes sharing the information outside of DRIVER VERIFICATION SERVICES LTD such as with a referee, the drivers or 3rd party suppliers such as a credit referencing agency.

The legislation says we need one or more of these reasons:

1. To fulfil our contract with you
2. When it is in our legitimate business interest
3. If it is our legal duty to do
4. Or when you consent to it

Security

The data we collect, and hold is very seriously considered. We have robust policies and procedures in place covering UK GDPR, confidentiality and security, which is reviewed on a regular basis to ensure processes and systems are appropriate and continue to comply.

All data collected and stored is held in secure UK data centres via Hostek Ltd and Microsoft Azure.

Physical security: there is limited access and DRIVER VERIFICATION SERVICES LTD are committed to ensuring the safety of the data and its security. All measures are compliant with current legislation.

You are in control of what data you input into our online portal. We may capture a certain amount of data automatically via the use of cookies (please see the cookies policy below).

Our website may contain links to other websites of interest. It is important to note however, if you navigate to one of these sites that we have no control over that site, and therefore are not responsible for the protection and privacy of any information you share with them. Please exercise caution.

We have strict security measures in place within our offices and with access and control which is limited to authorised personnel only.

Use of Cookies

1. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the sites or service provider's systems to recognise your browser and capture and remember certain information.
2. We use cookies to help us remember and process the information you provide upon registering, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future, and to gather stats on visitor numbers via Google analytics.
3. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.

Data Retention

We will retain accounts details of our clients for a period of 6 years in line with current legislation.

We will retain driver's details for 6 years following the services requested by you, being completed where upon they will be deleted securely.

Access to Data

You have the right to access your data that we hold as the data controller. You may request the data at any time, and we will respond in a timely manner, but always within the legislated time frame.

Any data you supply to us with regards to your account, you will be able to amend by accessing the online portal via your secure log in, such as staff changes, email addresses, contact numbers etc.

Who we are

DRIVER VERIFICATION SERVICES LTD, company registration number 13669244.

DRIVER VERIFICATION SERVICES LTD is contracted to provide reference assessments for drivers on behalf of its clients.

Please note that in line with UK GDPR Legislation DRIVER VERIFICATION SERVICES LTD is the data processor and the client is the data controllers

How do the Services work?

DRIVER VERIFICATION SERVICES LTD only acts upon the requests from the client. The client will select the levels of checks they require to be carried out on a driver.

If you require more information on what data is to be collected and why please contact our client.

Our service is delivered by a secure online portal whereby the driver will complete a form (after being sent a link with a unique password by the client) with all the appropriate consents.

On what basis do you process my personal data?

At the start of the referencing process you will be provided with a secure remote access link to the form which requires completion.

This will provide you with all the information to equip you to consent and ensure you are fully informed.

If you have any questions about this service, please revert to our client.

You have the right to withdraw consent at any time. This must be done directly with the client (the party who has asked us to carry out the check).

What personal data do we collect and process?

So that DRIVER VERIFICATION SERVICES LTD can supply the services to the client, we must collect your personal data.

Please see Example 1 below of the type of data we will collect which could include:

Example 1:

Do DRIVER VERIFICATION SERVICES LTD use cookies?

Yes, cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.

We use cookies to help us remember and process the information you provide upon registering, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future, and to gather stats on visitor numbers via Google analytics.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still enquire over the telephone or by contacting our client liaison department.

When does DRIVER VERIFICATION SERVICES LTD transfer data?

DRIVER VERIFICATION SERVICES LTD will transfer data to their clients once the assessment has been completed.

Each of the DRIVER VERIFICATION SERVICES LTDs' clients have secure access via a unique account and login.

They can access the reports online but may choose to download these for their records.

For information about how your records are held with our client, please refer to them directly.

Third Parties

DRIVER VERIFICATION SERVICES LTD do use third party services who provide credit and anti-money laundering searches, and Yoti who provide Facial ID Verification. Other sources could include DVLA, FCA and DBS checks, if these services are requested by our clients.

How do we ensure your personal data is safe?

DRIVER VERIFICATION SERVICES's LTD robust processes and procedures mitigate the risk of loss of data or unauthorised access for example, all access is authorised only with unique passwords and is limited.

Physical security: there is limited access and DRIVER VERIFICATION SERVICES LTD are committed to ensuring the safety of data and its security. All measures deployed are compliant with current legislation.

Does DRIVER VERIFICATION SERVICES LTD operate any automated decision making?

DRIVER VERIFICATION SERVICES LTD does not make any decisions as to the suitability of a driver. That decision is the responsibility of our client once furnished with all the data collected.

Does DRIVER VERIFICATION SERVICES LTD use personal data for any reason other than the provision of the Services?

DRIVER VERIFICATION SERVICES LTD will only use your data for the purposes for which it was processed. We retain the data for a period of 6 years following completion of the assessment after which it is deleted.

How long is personal data retained for?

DRIVER VERIFICATION SERVICES LTD retains the records for 6 years upon completion of the assessment after which it is irretrievably deleted securely.

Exercising your privacy rights under current legislation.

Regarding the service DRIVER VERIFICATION SERVICES LTD provides to our client, you do have a number of rights with regards to the data collected and processed, such as access erasure etc.

Your rights are executable against the data controller i.e. Our client.

How can I withdraw my consent for DRIVER VERIFICATION SERVICES LTD to process my personal data?

Withdrawal of consent must be made to our client directly. Once instructed by them we shall cease processing your personal data or a component part of that data if applicable.

How do I make a complaint?

DRIVER VERIFICATION SERVICES LTD takes complaints very seriously. If you have a reason to raise a complaint this should be raised with our client liaison department to hello@checkadriver.co.uk.

If you are not satisfied with the response you have received, you can escalate this to the data controller at DRIVER VERIFICATION SERVICES LTD. The address is Unit 11 Projects House, Fitzherbert Road, Portsmouth, Hampshire, PO6 1RU.

If your complaint concerns one of our 3rd party suppliers, please contact us and we will direct you to the appropriate organisation.